No.4 Design Studio


Terms & Conditions

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order with us either by phone on 01260 270789 or by emailing By placing an order through our website, you are making an offer to No.4 Design Studio Ltd to purchase the goods outlined in your order upon the terms described in your order. Payment for all orders is at point of sale and not at point of despatch All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order. After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Please note that we will not be able to meet any obligations because of the following reasons:

  •  If the product you ordered is out of stock.
  •  We are unable to authorise your payment.
  •  If it is identified that there is a product description or pricing error.
  •  If customers do not reach any order criteria outlined in the Terms & Conditions.
  •  If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents. Should there be an issue with your order; we will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48hours to respond. Failure to do so will result in your order being cancelled.

No.4 Design Studio Ltd reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the No.4 Design Studio website. When placing an order, you will be added to our email list. However, should you wish to not receive mailings, please inform us and they will remove you from our lists. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 24 hours (1 working day) of receiving your delivery.

Product and Pricing Descriptions


Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product. We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Consumer Rights

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations.

Please refer to the latest update on the Consumer Rights Act 2015  

You may cancel the Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price you paid for the Products in accordance with our refunds policy. 

To cancel a Contract, you must inform us in writing, by post to No.4 Design Studio Ltd, 9 Swan Bank, Congleton, Cheshire CW12 1AN or by email to You must also return the Product(s) to us at (No.4 Design Studio Ltd, , 9 Swan Bank, Congleton, Cheshire CW12 1AN)within 14 days of notifying us in writing that you wish to cancel the contract, in a new and unused condition and in the original packaging, and at your own cost and risk. Your refund will be in full and will be made within 14 days of us receiving the Products. You have a legal obligation to take reasonable care of the Products while they are in your possession.
Please note that you will not have any right to cancel a Contract for the supply of any Bespoke Products which are made specifically to your order.

Sale Price Adjustment Policy

No4 Design Studio Ltd is unable to offer a price adjustment on items purchased prior to, or following, our sale dates or timed promotions. We are also unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

Copyright and Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of No.4 Design Studio or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the No.4 Design Studio’s site is forbidden, with the exception of: Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with No.4 Design Studio  or for non-commercial purposes. The complete liability of No.4 Design Studio Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. No.4 Design Studio Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. No.4 Design Studio Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of No.4 Design Studio Ltd. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory & Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.